Return policy
By placing an order on kfsofa, you agree to the following terms. This policy applies to orders within the United States and clarifies our refund and return processes and requirements.
1. 14-Day Return Policy
You have 14 days from the date of receiving your order to request a return. Returned items must be in their original condition, unworn, unused, with tags attached and in the original packaging. Manufacturer direct shipping items are final sales and not eligible for returns.
2. Return Process
To initiate a return, contact us via email (support@kfsofa.shop) or phone (+19375708814). If your return request is approved, we will send you a return shipping label and instructions on where to send the package. Items returned without prior request will not be accepted.
3. Handling of Problematic Items
Inspect your order upon receipt. If you receive a damaged, incorrect item or encounter quality issues, contact us immediately for resolution. The time for exchanged products to reach you may vary by region.
4. Exchange Policy
Exchanges are only available for damaged, incorrect, wrong-sized, or defective items. For exchanges, contact us via email (support@kfsofa.shop) or phone (+19375708814).
5. Restocking Fee
We do not charge a restocking fee for returns.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, the refund will be processed back to your original payment method. The actual time for the refund to be credited depends on your bank or credit card company's processing time.
7. No Refunds for Unused Discounts
We do not offer refunds for discounts not utilized during the transaction. Discounts and promotions must be applied at the time of purchase; retroactive applications are not available.
For any questions or concerns, contact our customer service via email (support@kfsofa.shop) or phone (+19375708814).