Shipping policy

This policy applies to orders within the USA. By placing an order, you confirm that you have read and agreed to the following terms.​
1. Shipping Costs​
Shipping costs are calculated and displayed at checkout.​
2. Transit and Handling Times​
  1. Transit Time: Usually 3 - 5 business days (Monday - Friday).​
  1. Order Cut-off Time: 5:00 PM Eastern Standard Time (New York).​
  1. Handling Time: 1 - 2 business days (Monday - Friday).​
3. Delivery Methods​
We use UPS, USPS, or FedEx for product delivery.​
4. Address Changes​
Once an order is in transit, the delivery address cannot be changed. To modify the address, please contact us at support@kfsofa.shop within 24 hours of placing the order.​
5. Order Cancellations​
  1. Orders can be cancelled at any time before dispatch.​
  1. For dispatched orders, please refer to our refund policy.​
6. Damaged Parcels​
  1. If a parcel is damaged during transit, reject it from the courier and contact our customer service if possible.​
  1. If the parcel is delivered without your presence, contact customer service for further instructions.​
7. Manufacturer Direct Shipping Orders​
  1. Shipping Method: Standard economy ground services are used, and the carrier is determined by the manufacturer.​
  1. Handling Time: Typically 1 - 2 business days, with possible delays.​
  1. Transit Time: 1 - 5 business days, affected by the manufacturer's location and delivery address.​
  1. Tracking Information: You will receive tracking details via email after the order is dispatched.​
  1. Notifications and Updates: We will inform you promptly if there are any delays or issues with your order.​
8. International Orders​
This policy mainly applies to US orders. For international orders, additional fees (such as customs duties, taxes, and shipping charges) may apply. Customers are responsible for complying with their country's regulations and covering related costs.​
9. Order Tracking​
You will receive tracking information via email after your order is dispatched. If you encounter any tracking issues or need to inquire about your order status, contact our customer service at support@kfsofa.shop.​
10. Contact Us​
For any shipping, order - related questions or inquiries about this policy, please email us at support@kfsofa.shop. We reserve the right to update this policy, and any changes will be shown on this page.